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F. A. Q. 

 

 

Company Questions !

Who is ganpatiglobal.com?
ganpatiglobal.com Is  one of leading online supplier of Diamond, diamond beads & diamond jewellery from India. ganpatiglobal.com is owned by Ganpati Global, having it’s registered office at  jaipur 302004  India.

Why should I buy  diamond jewelry and/or pave diamond beads from ganpatiglobal.com ?
Management of Ganpati Global has vast experience in Diamond & jewellery industry since generation. All merchandise we offer come  directly from our state-of-art manufacturing facilities crafted by skilled artisans. So you get greatest selection of Diamond & jewellery direct from source .

How do I know I'm getting the best price ?
  When you buy from ganpatiglobal.com you buy directly from source at source prices . By elimination of traditional distribution channel  you receive big saving on your purchase. 

Security and Safety Questions
Is it safe to buy diamond & jewellery over the Internet?
ganpatiglobal.com uses state-of-the-art Secure Socket Layer (SSL) data
encryption technology to protect against loss, misuse, or alteration of your information. So there is no risk in dealing on Web if buyer & seller both are honest.

 
Is it safe to send  diamond & diamond jewellery by mail ?
 we ship our Merchandise by carriers like EMS , FEDEX, or UPS the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured. Click here for complete
shipping information.

 Ordering, Shipping,  and Return Questions 
What are my payment option ?

you may pay for your order with an American Express, Visa, MasterCard, , PayPal  as well as by bank wire transfer . Orders may be made via our web site . Click here for more detailed payment information.
 

Does you  charge sales tax? 
No we don’t charge any tax on orders from outside of india.    

Does you  charge any custom or other duty ? 
No we don’t charge any custom duty , custom or any other duty chargeable at importing port will be responsibility of buyer.

What are my shipping options?
We are happy to provide free  shipping on all  orders over $5000,subject to consignment weight. We ships worldwide with EMS. EMS ( Express Mail Service) is provided by Indian postal service department. Delivery time is 6-7 business days from the time your package leaves our warehouse.  All packages are fully insured. we don’t ship to P.O. boxes, or FPO/APO.


What is your refund policy ?
We
offers a 30-day Money Back Guarantee on all  purchases from us  . Refunds do not include shipping charges ,For more detailed information, click here.


What minimum order I can  place on  ?
 We are sorry that we only accept orders amounting us$ 250 or more.  Minimum order quantity is mentioned with details of every items.


How long does it take to process  my order
In-stock items are generally shipped within 5-6 business days.  Special and Custom orders  take longer to process. Back order items may also take more time. Please contact our Customer Service at   
service@ganpatiglobal.com for shipping details when you place your order.


How do I check the status of my order ?  
To check the status of your order, please  send an e-mail with mention of your order number to our Customer Service department at
service@ganpatiglobal.com  .   Or refer to your order confirmation email. 

 How do I track my order after it's been shipped?   
 By logging on to
www.indiapost.gov.in/speednettracking.aspx   You can track your  shipments. We inform you tracking number of shipment after it’s been shipped.

 

 

 
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Registered Member of Gem & Jewellery Export Promotion Council India
Import Export Code No.1397005181 Dated 18-09-1997  issued by Directorate General of Foreign Trade  Government of India